Cancellation & return

Right of cancellation for consumers

Consumers are entitled to a right of cancellation in accordance with the following provision, whereby consumers are any natural person who is concluding a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity:

Cancellation policy

Right of cancellation

You have the right to cancel this Agreement within fourteen days without stating any reasons. The period of cancellation shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or took possession of the last goods.

In order to exercise your right of cancellation, you must notify us via,

Koeman Flowerbulbs
Hemmerbuurt 36
1607 CJ Hem (the Netherlands)
Telephone: +49 (0)30-22409375
Telefax: +31 (0)848366002

by means of a clear declaration (e.g. a letter, a fax or an email) of your decision to cancel this Agreement. You can use the enclosed sample cancellation form, which is however not mandatory.

In order to comply with the cancellation deadline, it is sufficient for you to send the notice of cancellation prior to the expiry of the cancellation deadline.

Consequences of the cancellation

If you cancel this Agreement, we will refund all payments received from you including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and within fourteen days from the date on which we receive notice of your cancellation of this Agreement at the latest. We will use the same means of payment for this repayment as you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than within fourteen days of the day on which you inform us about the cancellation of this Agreement. The deadline is met if you send the goods before the end of the 14-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to a handling of the goods in a way that is not necessary for the examination of their condition, properties and functioning.

The right of cancellation does not apply to agreements for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;

Download the cancellation form
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