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Frequently asked questions

I'm getting a message that my order is delayed

We always do our best to ship your order on the same day. However, sometimes delays can occur, especially due to product availability. For instance, the delivery of fresh plants may be delayed due to seasonal factors. This means you might receive occasional notifications about your delayed order. Rest assured, we strive to dispatch your order to you as quickly as possible, aiming to minimise any delays.

What is the delivery time?

If you've received a notification that your order has been shipped but haven't received it yet, it may take several days to arrive, especially if it's sent via regular mail. Unfortunately, there's no track & trace available for standard mail. Orders are dispatched from the Netherlands, with deliveries to the Netherlands and Belgium often arriving the next day. Shipping to other countries typically takes no longer than two weeks. Have you checked the address provided during checkout? If it's correct, your order will eventually be delivered. Please contact us if this isn't the case or if you've noticed an error in your address.

My order is incomplete, a product is missing

If you've received your order but it's incomplete, we apologise for any mistakes made on our part. Please send us a message with the missing product code, product name, and quantity, and we'll send it to you as soon as possible!

I received the wrong item

You've received your order, but it contains an item you didn't order. We'll promptly send you the item you did order a.s.a.p. In rare cases where the item you ordered is no longer available, we'll try to find a similar alternative for you. Sometimes, we'll contact you about this, or we'll inform you on the packing slip. If you're not satisfied with the alternative provided, please get in touch with us.

Do I have a warranty on the received product?

Customers must report any product defects to Koeman Flowerbulbs B.V., demonstrate them, and then send the product to Koeman Flowerbulbs B.V. at the expense of Koeman Flowerbulbs B.V. The warranty provided by the supplier to the consumer is equal to the statutory warranty. For business transactions, the warranty is limited to one year. Koeman Flowerbulbs B.V. has the right to repair the product or replace it free of charge at its own discretion.

Product Availability: I want to order a product, but I can only leave an email address with the product. When can I order a product?

If a product isn't available, you can leave your email address with the product to receive a notification from us when it becomes available again. Garden seeds and other assortments can be ordered throughout the year.

Where can I find my customer data?

Unfortunately, it's not possible to create an account. You'll need to enter your details with each order. However, we can provide information about your sales history, so feel free to contact us for that.

Can I receive a catalogue by mail?

We don't have a printed catalogue. You can view our entire range on the website.

I have a large order, can I get a discount?

Contact us for potential discounts on large orders.

Where can I sign up for the newsletter?

You can leave your email address on the homepage to receive our weekly newsletter. As a thank you, you'll receive a discount code via email.

Where can I unsubscribe from the newsletter?

At the bottom of each newsletter, there's a link provided where you can leave your email address to unsubscribe.

Do you ship orders to countries like Martinique, La Réunion, New Caledonia, Canada, America?

Unfortunately, we don't ship orders to the mentioned countries.

What are the shipping costs per order?

Depending on the webshop, you can consult the shipping costs per country on our Shipping & Returns information page.

When are the shipping costs free?

Depending on the webshop, you can check the order amount for free shipping here.

Through which parcel service is my package shipped?

We use PostNL for shipping. This means your order will be delivered by PostNL in the Netherlands, while it will be handed over to another parcel service abroad, depending on which partner is most suitable for PostNL. Unfortunately, we have no control over this.

I want to have my order delivered to a different delivery address. Where can I indicate that?

You can enter a different delivery address during the checkout process.

I'd like to pick up my order, is that possible?

We dispatch all orders from the Netherlands using PostNL. Deliveries in the Netherlands can be collected from a PostNL collection point, starting as early as 8:30 in the morning, if desired.

Can I customize the ordered products?

Contact us to discuss the possibilities for personalization.

Where can I find planting instructions?

For our best-selling products, we have detailed planting instruction pages on the site. Check out tfor planting instructions.

I want to pay for my order, how can I do this?

You can pay for your order online (via Ideal, Paypal, Credit Card, etc.) or by bank transfer.

After completing my order, I return to the webshop, but my shopping cart is empty. Has my order been processed correctly?

Don't worry! Your order has been received, and we'll process it once we've received your payment.

I'd like to receive an invoice with VAT specification, is this possible?

If you know in advance that you need an invoice with VAT specification, it's best to let us know beforehand. We'll then ensure you receive this by email.

Can I buy on account?

If you're placing an order from a Dutch company, you can also order on account. Please contact us for this option.

Can you also deliver seeds in kilogram packaging or in even larger quantities?

Our sales mainly target the consumer market, so we generally sell seeds in small packaging. We do have kilogram packaging available for certain seed varieties.

How large are the plants when I receive them?

The pot diameter varies between 9 cm and 17 cm. The actual height of the plant may vary during the season.
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